Return Policy

At Sexy Lingeries, we are dedicated to providing a satisfactory shopping experience for our customers. This Return Policy is in accordance with the laws and regulations of New Zealand and outlines the guidelines and procedures for returning items purchased from sexylingeries.co.nz. By making a purchase on our website, you acknowledge and agree to the terms and conditions stated below.

 

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

- The item must be unused, unworn, and in its original condition with all tags and packaging intact.

- The return request must be initiated within a reasonable timeframe from the date of purchase, generally within 7 days.

- Proof of purchase, such as an invoice or order confirmation, must be provided.

 

Please note that due to hygiene reasons, certain products, such as intimate apparel (including panties, thongs, bodysuits, and hosiery), are not eligible for return or exchange unless they are faulty or damaged. Additionally, disposable lingerie items are non-returnable unless they are faulty or do not meet the guarantees specified by law.

 

2. Consumer Guarantees Act

Our return policy does not affect any rights you may have under the Consumer Guarantees Act 1993. If the item you received is faulty or does not meet the guarantees specified by law, we will provide a remedy as required by the Consumer Guarantees Act.

 

3. Return Process

To initiate a return, please follow these steps:

- Contact our customer support team within the specified timeframe to request a return authorization.

- Provide the order number, item(s) to be returned, and the reason for the return.

- Our customer support team will provide you with return instructions, including the return address.

- Pack the item securely in its original packaging, ensuring it is adequately protected for shipping.

- Ship the item back to us using a trackable shipping method at your expense.

 

4. Return Shipping

You are responsible for the shipping costs associated with the return unless the item is faulty, damaged, or an incorrect item was received. We recommend using a trackable shipping method to ensure the item reaches us safely. We are not responsible for any lost or damaged items during the return shipping process.

 

5. Refund or Exchange

Once we receive and inspect the returned item, we will process your refund or exchange based on your preference and the availability of the item. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to a mistake on our part.

 

6. Non-Returnable Items

The following items are non-returnable unless faulty, damaged, or not meeting the guarantees specified by law:

- Intimate apparel (unless faulty or damaged)

- Disposable lingerie items (unless faulty or damaged)

 

7. Exceptions

Our return policy may have additional exceptions or requirements for specific promotions, limited-time offers, or special circumstances. Any additional conditions will be clearly communicated at the time of purchase.

 

If you have any questions or require further assistance regarding our return policy, please contact our customer support team at order@sexylingeries.co.nz